Question 1

How does online booking work?

Accepted Answer

You check availability by entering check-in, check-out and number of guests. If a compatible room is available, you enter your details, create (or log into) your account and pay the deposit online to confirm the request. The specific room is assigned by us after payment.

Question 2

Can I choose a specific room?

Accepted Answer

No: on the site you check availability and book an accommodation type. The final physical room is assigned by us based on real availability, to always guarantee a suitable accommodation for the number of guests indicated.

Question 3

How much is the deposit and when do I pay it?

Accepted Answer

The deposit required to confirm the booking request is a percentage of the total stay, shown clearly before payment together with the remaining balance. Payment happens online, securely, at the time of booking.

Question 4

When do I pay the balance?

Accepted Answer

The remaining balance is paid directly at the property on arrival.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is possible from 10:00, check-out by 10:00. For different needs, write to us before arrival: we'll check availability.

Question 6

How can I request a cancellation?

Accepted Answer

From your personal area you can send a cancellation request at any time. The request is reviewed by the property, which will reply with the outcome by email.

Question 7

How am I updated on my booking status?

Accepted Answer

You receive an email at every important step (request received, deposit collected, booking confirmed) and you can check the status at any time from your personal area.

Question 8

Can I contact you directly?

Accepted Answer

Of course: you can write to us at ilsoffiodelsalento@outlook.com, call us at +39 346 210 8209 or use the form on the Contact page.

Frequently asked questions